We stand behind our products with a satisfaction guarantee!
Ivy & Elder will gladly accept returns on standard orders placed within 30 days with exceptions listed below. Please contact firstname.lastname@example.org for refund.
When the Ivy & Elder free shipping option has been used, Ivy & Elder will refund your purchase less our original shipping fees as follows:
$5.00 for orders containing 1 item
$10.00 for orders containing 2-3 items
$15.00 for orders containing more than 3 items
Additionally, for orders containing more than one item, your refund will be less a restocking charge of $5 for each additional (2nd, 3rd, etc.) item, but excluding the first.
The guarantee may only be exercised once per product. If a refund has been issued for a product, a refund on a future order for the same product is not guaranteed.
We only accept returns for items purchased through www.ivyandelder.com. If you purchased an Ivy & Elder item from a retail partner, your purchase will be subject to their return policy. Please contact that retailer directly.
Gift cards, duos and packettes are ineligible for returns.
Please contact hello@IvyandElder.com with any questions!