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Free standard U.S. shipping on all orders over $75

return policy

We stand behind our products with a satisfaction guarantee!

Ivy & Elder will gladly accept returns on standard orders placed within 30 days with exceptions listed below. Please contact hello@ivyandelder.com for refund.

When the Ivy & Elder free shipping option has been used, Ivy & Elder will refund your purchase less our original shipping fees as follows:

$6.00 for orders containing 1 item
$10.00 for orders containing 2-3 items
$15.00 for orders containing more than 3 items

Additionally, for orders containing more than one item, your refund will be less a restocking charge of $5 for each additional (2nd, 3rd, etc.) item, but excluding the first.

The guarantee may only be exercised once per product. If a refund has been issued for a product, a refund on a future order for the same product is not guaranteed.

We only accept returns for items purchased through www.ivyandelder.com. If you purchased an Ivy & Elder item from a retail partner, your purchase will be subject to their return policy. Please contact that retailer directly.

Discounted products (or products sold during a promotional event), gift cards, duos and packettes are ineligible for return.

Please contact hello@IvyandElder.com with any questions!