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return policy


Ivy & Elder will gladly accept returns on unopened or lightly used products placed within 30 days. Please contact hello@ivyandelder.com for a return slip and well as your reason for return. We only accept returns for items purchased through www.ivyandelder.com. If you purchased an Ivy & Elder item from a retail partner, please contact that retailer directly. Gift cards are ineligible for returns.

To complete your return:

Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in). Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:

  • Full name
  • Email address
  • Telephone number
  • Ivy & Elder order confirmation number
  • A note about why you’re returning the item(s)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days. If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account. If you have additional questions, please contact us at hello@IvyandElder.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@IvyandElder.com for further instructions. 

Shipping

To return your product, you should mail your product to:
Ivy & Elder
6 Canopus Hill Road
Garrison, NY  11959

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  We recommend using a trackable shipping service or purchasing shipping insurance when returning items.

Please contact hello@IvyandElder.com with any questions!