Refund policy

We want you to feel cared for with every order

Because our products are personal-care items, we’re only able to accept returns on unopened items within 21 days of delivery. Once a product has been opened or used, it can’t be returned or refunded.

Please note

• The Better Together Set is final sale and not eligible for returns or refunds.
• Unopened items must be returned in their original condition.
• Shipping fees are non-refundable.
• If your order arrives damaged or incorrect, please reach out within 48 hours so we can make it right.

Starting a return

Email us at hello@ivyandelder.com within 21 days of delivery and we will begin the return process.

Thank you for supporting a small, ingredient-conscious brand, it truly helps us continue creating safer products with care.